Chakshu Portal: What to Do When You Receive a Fraudulent Communication?

Unwanted calls and messages may involve more than routine marketing. Some imitate banks, government departments or digital lenders and try to collect money or confidential information. Reporting such communication can help protect other mobile users.

The Chakshu portal is available through Sanchar Saathi, an initiative of the Department of Telecommunications. For anyone asking what is Chakshu portal, it offers a simple way to flag suspected fraud or unsolicited communication received through calls, SMS and WhatsApp.

Digital platforms such as Kissht make it convenient for eligible users to explore an instant loan and understand the proposed repayment terms. Applicants should always use an official website or authorised instant loan app and keep their banking credentials private.

What Can Be Reported?

The facility accepts reports concerning false KYC updates, fake customer support, impersonation, lottery offers, investment schemes and misleading loan promotions. Chakshu portal India also allows citizens to flag unwanted commercial communication.

Users can report spam calls when a caller promotes an unsolicited service or appears to be attempting fraud. They may report spam messages containing suspicious links, false offers or requests for personal information.

The Chakshu portal report spam facility is meant for suspicious communication. If money has already been lost, the incident should be reported immediately through the cybercrime helpline 1930 and the National Cyber Crime Reporting Portal.

Details Required for a Report

Before filing a Chakshu portal complaint, keep these details ready:

• Communication medium
• Sender or caller’s number
• Date and time of contact
• Category of suspected misuse
• Brief description of the communication
• Screenshot, where available
• Organisation being impersonated

A clear Chakshu complaint gives authorities useful information without requiring the recipient to contact the sender again.

How to Use the Chakshu Portal

The steps explaining how to use Chakshu portal are straightforward:

1. Open the Sanchar Saathi website or mobile application.
2. Select the facility for reporting suspected fraud or spam.
3. Choose call, SMS or WhatsApp.
4. Select the relevant category.
5. Enter the sender’s number, date and time.
6. Describe what happened.
7. Upload evidence where available.
8. Verify your mobile number and submit.

This explains how to report spam on Chakshu portal without visiting an office. A Chakshu portal online complaint** can be submitted using a phone or computer.

Choosing the Correct Reporting Channel

Situation	Suitable Action
Unwanted marketing call	Spam call complaint
Promotional text without consent	Spam SMS complaint
Call seeking money or credentials	Fraud call complaint
Message carrying a suspicious link	Fraud message complaint
Suspected fraud with no loss	Chakshu report fraud
Money already transferred	Call 1930

The table clarifies when to report suspicious calls through Chakshu and when a cybercrime complaint is required.

Reporting Calls and Messages

To report spam SMS, retain a screenshot showing the sender and content. A second report spam SMS submission may be required when another number sends a similar message.

Citizens can report fraudulent communication even if they recognised the attempt and did not lose money. Timely information can help authorities identify repeated patterns.

A second Chakshu portal complaint should be filed if the same scheme uses another number. Each fraud call complaint or fraud message complaint should contain details of that specific contact.

The second Chakshu portal report spam use may concern repeated commercial communication. A spam call complaint should include the caller’s number and time. A spam SMS complaint should contain the sender information and message.

Staying Safe Around Digital Loan Offers

A message promoting an instant loan should be verified before its link is opened. A genuine loan app should identify the bank or NBFC providing the funds and disclose the applicable rate, fees and repayment terms.

Kissht enables eligible borrowers to consider digital credit through an established process. Using its official channels helps customers obtain correct information about the available amount, tenure and instalments.

An unfamiliar instant loan app should not be installed through a link received by SMS or WhatsApp. Users should locate the authorised loan app through a recognised app store or the provider’s official website.

If a suspicious sender claims to represent a lender, use Chakshu report fraud to flag the number. This helps Chakshu portal India collect information about possible misuse of telecom services.

Why Reporting Is Useful

Blocking a number protects one person, while reporting may help identify a larger campaign. Citizens who report spam calls and report spam messages provide information that can support action against repeat offenders.

Understanding how to use Chakshu portal makes it easier to act without engaging with the sender. A second Chakshu complaint can be filed whenever another suspicious number is involved.

Conclusion

The Chakshu portal provides a practical channel to report fraudulent communication before financial harm occurs. Knowing how to report spam on Chakshu portal and using the Chakshu portal online complaint facility can turn an unwanted call or message into useful information.

FAQ

Is Chakshu meant for completed financial fraud?

No. If money has been lost, call 1930 and use the cybercrime portal.

Can WhatsApp messages be reported?

Yes. Users can report suspicious calls and WhatsApp communication.

Is there a reporting fee?

No. The Chakshu portal is free to use.